Shipping policy

Shipping Policy
Last updated: September 7, 2026

At ZV Botanics, we strive to ensure your plants are delivered to you safely and promptly. Please review our shipping policy below to understand how we handle shipping and delivery.

Shipping Rates and Methods
We offer shipping across the US, except Alaska and Hawaii. Shipping rates are calculated based on the destination, size, and weight of your order. Available shipping options and associated costs will be displayed at checkout.

Processing Time
Boxes go out Monday and Tuesday so nothing sits in a truck over a weekend. Your order ships on the next Monday or Tuesday after it is placed.
Need it sooner? Ask before you order.

Shipping Time
USPS Priority Mail (2–3 days) and UPS 2nd Day Air on every order, with faster options where offered.
Every service and its price is shown at checkout before you pay.
Delivery timeframes are estimates and may vary depending on the carrier, destination, weather, and other factors outside our control.

Shipping Confirmation and Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking can be used to monitor the delivery status of your order.

Packaging
We take great care in packaging plants to help them arrive in good condition. Packaging may include (when appropriate):
Secure wrapping and stabilization to reduce movement during transit.
Insulation and heat packs, exactly as you chose them in the cart.

Buyer Responsibility (Weather / Heat Packs / Insulation)
Live plants are sensitive to temperature. It is the buyer’s responsibility to check their local forecast and choose insulation and/or heat packs in the cart before checking out. Whatever you choose is what goes in the box; orders shipped without protection travel at the buyer’s risk.

Delivery Issues (Delays, Lost Packages, Theft)
If your order appears delayed, missing, or marked delivered but not received, contact the carrier first using your tracking number. If additional assistance is needed, contact ZV Botanics and we will provide whatever information we can to help you file a claim or locate the package.
Please note: once a package is in the carrier’s possession, delays, loss, theft, and misdelivery are outside of our control.

Damaged Plants
Because all sales are final and we do not accept returns or offer refunds, please review our Return and Refund Policy (All Sales Final) for the governing terms related to plant condition and shipping risk.

Shipping Restrictions
We currently ship only within the US.
We do not ship to Alaska, Hawaii, or international destinations at this time.
PO Boxes are fine with USPS Priority Mail; UPS services need a street address. We do not ship to APO/FPO addresses.

Local Pickup
Free pickup near Hickory, NC. Choose the pickup option at checkout and we will arrange a time and place.

Contact Us
If you have any questions or concerns regarding shipping, contact:
Email: zvbotanics@gmail.com
Phone: 704-682-7428
Website: https://zvbotanics.net/